Saturday, February 16, 2008

Now this is customer service!

I think many people, myself included, are much more prone to quickly complain when we are dissatisfied than compliment when we are more than satisfied. However, I know how much I like to hear when I've done something well, and I can imagine that others like to hear it also. So this is a story of a great pizza, and even greater customer service.

Mike and I enjoy going out for pizza almost every Saturday night. However, in an effort to both save money and not go out into the cold, I started shopping around for good frozen pizzas. We have tried several, including the famous ones that we've all heard about. However, none can even stand up to the pizza that we discovered a few months back, Palermo's. Seriously, I don't give many product reviews on my blog, but this one is worth letting you know about. Their frozen pizzas have rivaled our favorite fresh pizza, and at a price we like to pay!

So I decided to let Palermo's Pizza know how much we loved their pizza. Not because I wanted anything in return, but because I truly just want to let someone know when a job is well done. I emailed them a few weeks back and got a response yesterday, with an offer for some coupons to try more pizzas for free! I'm telling you, I'm now sold for life. Great pizza plus great customer service equals a company I would like to support. And, I think it would be worth your while, if you love pizza too, to run to your nearest grocer and see if they carry Palermo's.

So ends my pizza tale. I'm getting hungry!

Thursday, February 14, 2008

Early morning wake-up from an excited child, flowers from my husband, brunch out with friends, surprise phone calls, a day where I only have to do the dishes if I want to....

The makings of a great birthday!

Wednesday, February 06, 2008

My room doesn't work!

We had a power outage yesterday. It was snowing, and the power went out. This doesn't happen very often in our area, and when it does, the power doesn't stay off for long enough to get concerned. Yesterday, however, it stayed off for an hour. One blissful hour.

Blissful, you say? When it's cold and snowing outside? And you have no heat or electricity? That was blissful?

Yes, because for one hour there was:

*No TV
*No computer
*No phones ringing or calls to make (yes, I had my cell phone, but it was low on juice, so I didn't use it)
*No lights, which made lighting candles fun!
*Lots of time to play all of Leah's games
*The fun of following Leah around, as she learned just how much we use electricity. "Mom," she yelled, "my room doesn't work either!"

The power came back just as I was starting to get a little bit cold, but we have a gas fireplace, so I was going to just turn that on. Which brings me to the reasons I wish it had stayed off for just a little bit longer. If it stayed off for one more hour, we would have turned the fireplace on, snuggled under blankets, ordered pizza, and eaten by candlelight. There's something heart-warming about that thought. Maybe the simplicity of it, I don't know. But as I was making supper last night, listening to the TV and the radio both blaring into my world, I decided that maybe we need to have power outages more often.